This policy explains when Hosting Hero (“we”, “us”) will refund or cancel hosting and related services purchased on hostinghero.in. It sits alongside our Privacy Policy and Disclaimer. By ordering, you agree to these terms.

1. 30-day money-back on shared hosting

New shared hosting orders include a 30-day money-back guarantee from the date of first activation, so you can try NVMe hosting with us. If the service is not right for you, request a cancellation and refund within that window. We process eligible refunds in good faith — you do not need to argue a technical fault for a first-time shared hosting signup that is still inside 30 days.

• The guarantee applies to new shared hosting only, and once per customer (not per extra package, extra domain, or duplicate signups).
• Existing customers adding another product, and upgrades or downgrades of an active plan, are not covered by a cash refund of the original term.
• Accounts closed for Acceptable Use / Terms of Service violations, malware, phishing, spam, email abuse, illegal content, or resource over-use are not eligible.
• The guarantee does not apply to renewals, invoices paid from account credit, or accounts older than 30 days.
• Opening extra accounts to claim the guarantee more than once may result in refusal of the refund and account review (including identity checks where required).

2. Services that are not refundable

These items are billed as consumed or third-party products and are not refundable once the order is completed, unless required by applicable Indian consumer law:

• VPS and dedicated servers
• Domain registration, renewal, and transfer
• SSL certificates
• Add-ons such as dedicated IP, licences, and paid software installs
• Setup / installation fees
• Hosting renewals and invoices for services already delivered
• Paid migrations or custom admin work already performed at your request

3. What we will refund (summary)

• Shared hosting (new signup): 30 days
• VPS: No refund
• Domain registration / transfer: No refund
• SSL certificates: No refund
• Renewals & add-ons: No refund

4. How to cancel

• Submit a cancellation request from the client area, and open a support ticket so we can confirm the request.
• If you do not want a service to auto-renew, cancel at least 7 days before the renewal date. Otherwise the same term may renew and that renewal invoice is not refundable.
• After cancellation we remove the account and data from our servers, typically within 24–48 hours. Back up anything you need to keep before the request is processed.
• Domains stay with the registrar record you purchased. You may transfer the domain out or let it expire; domain fees are not refunded.

5. How refunds are paid

Eligible refunds are returned to the original payment method where the gateway allows it. If that is not possible, we may ask for bank details. Allow 7–10 working days after we approve the request. Gateway or bank delays are outside our control.

6. Changes

We may update this policy for legal or product changes. The “Last updated” date on this page will change. Continued use of the services after an update constitutes acceptance where permitted by law.

7. Contact

• Email: support@hostinghero.in
• Phone / WhatsApp: +91 70114 03260
• Address: 170, Gaukakhor, Sohang, Kushinagar, Uttar Pradesh, India

Questions: use our Contact page or the client-area ticket system.