Hosting Hero (“Company”, “we”, “us”, or “our”) operates web hosting, cloud, VPS, domain, SSL, and related online services from India and may serve customers globally. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit hostinghero.in, create an account, purchase services, or contact support.

We design our practices to align with applicable Indian law (including the Information Technology Act, 2000 and rules thereunder, and the Digital Personal Data Protection Act, 2023 as applicable) and widely accepted international privacy expectations for online service providers and payment processing.

1. Who we are

• Brand / Service: Hosting Hero
• Business type: Individual
• Business address: 170, Gaukakhor, Sohang, Kushinagar, Uttar Pradesh, India
• Email: support@hostinghero.in
• Phone / WhatsApp: +91 70114 03260

2. Information we collect

Depending on how you use our services, we may collect:

• Identity & contact data: name, email, phone number, billing/shipping address, company name, and government ID details only where required for verification, tax, domain registration, or legal compliance.
• Account data: login credentials (stored in hashed/encrypted form), support tickets, service preferences, and communication history.
• Transaction data: invoices, order history, payment status, refunds, chargebacks, GST/tax identifiers, and related billing records.
• Payment data: payments are processed by authorised third-party payment gateways. We do not store full card numbers, CVV, or UPI PINs on our servers. Gateways may collect card, UPI, net-banking, wallet, or EMI details under their own policies and PCI-DSS obligations.
• Technical data: IP address, browser type, device information, cookies, log files, referring URLs, and approximate location derived from IP for security and fraud prevention.
• Service & security data: server usage metrics, abuse reports, malware/security alerts, and access logs needed to operate hosting infrastructure safely.

3. How we use your information

• To create and manage your client account and deliver hosting, domain, SSL, and related services.
• To process orders, renewals, invoices, taxes, refunds, and payment gateway settlements.
• To provide customer support, migration help, and service notifications.
• To detect fraud, prevent abuse, enforce our Acceptable Use Policy, and protect network security.
• To comply with Indian cyber law, tax, accounting, domain registry, and lawful requests from competent authorities.
• To improve website performance, product quality, and user experience (including analytics and cookies where permitted).
• To send transactional emails (invoices, service alerts). Marketing emails are sent only where allowed and you may opt out.

4. Legal bases / lawful purposes

We process personal data for legitimate business purposes such as contract performance (providing paid services), compliance with law, fraud prevention, network security, and—where required—consent (for example, certain cookies or marketing). Where the Digital Personal Data Protection Act, 2023 applies, we process digital personal data for lawful purposes and honour applicable rights of Data Principals.

5. Payment gateways & third parties

To accept online payments we may use banks and payment service providers (for example UPI, cards, net-banking, wallets). Those providers act as independent controllers or processors of payment credentials. By paying online you also agree to the gateway’s terms and privacy policy. We receive confirmation of payment success/failure, transaction reference IDs, and limited billing metadata needed for accounting and dispute handling.

We may also share limited data with:

• Domain registries / registrars and SSL certificate authorities to fulfil your orders.
• Infrastructure, email delivery, CDN, backup, and security vendors under confidentiality obligations.
• Professional advisers (legal, tax, accounting) and auditors where necessary.
• Government / law-enforcement agencies when required by applicable law or court order.

We do not sell personal information.

6. Cookies and similar technologies

Our site may use essential cookies (session, security, cart, login) and optional analytics/preference cookies. You can control cookies through your browser settings. Disabling essential cookies may affect checkout, client area login, or payment flows.

7. Data retention

We retain account, billing, and support records for as long as your account is active and thereafter as needed for legal, tax, chargeback, and dispute purposes (typically as required under Indian commercial and tax record-keeping norms). Security logs are retained for a reasonable period for incident response. You may request deletion subject to lawful retention requirements.

8. Security measures

We use industry-standard safeguards such as encrypted transport (HTTPS/TLS), access controls, firewalling, monitoring, and secure password storage. No method of transmission or storage is 100% secure; you are responsible for keeping your passwords confidential and enabling recommended account protections.

9. International customers & transfers

Although we are India-based, customers may access services from other countries. Data may be processed on servers or by vendors in India and, where necessary for service delivery, other jurisdictions with appropriate contractual and security safeguards.

10. Your rights

Subject to applicable law, you may request access, correction, updating, or deletion of your personal data, withdraw consent where processing is consent-based, and raise a grievance. Contact support@hostinghero.in. We may verify your identity before acting on requests and may decline requests that conflict with legal obligations (for example invoice retention or ongoing investigations).

11. Children’s privacy

Our services are intended for adults and businesses. We do not knowingly collect personal data from children under 18. If you believe a minor has provided data, contact us for prompt review and deletion where appropriate.

12. Grievance / data protection contact (India)

For privacy complaints or data-protection requests related to Hosting Hero:

• Email: support@hostinghero.in
• Phone: +91 70114 03260
• Address: 170, Gaukakhor, Sohang, Kushinagar, Uttar Pradesh, India

We aim to acknowledge grievances within a reasonable time and resolve them in accordance with applicable Indian law.

13. Changes to this policy

We may update this Privacy Policy to reflect legal, technical, or business changes. The “Last updated” date will change accordingly. Continued use of our services after an update constitutes acceptance of the revised policy where permitted by law.

14. Contact

Questions about this Privacy Policy: support@hostinghero.in or visit our Contact page.